Delivery & Shipping
Please note delivery times are from point of dispatch. Order processing and packaging can take a couple of days depending on stock levels of some products.
Orders are sent out via Royal Mail’s second class service (Nail Polish Only) or a 2-3 day signed courier service. Our administration system automatically sends customer emails on the day of dispatch.
Exchanges / Cancellation of order or Returns
Please note our products are all individually handmade and unique so they may differ slightly to the image.In compliance with EU Distance Selling Directive retail customers may cancel or exchange their order by returning the order within 14 days from the receipt date of the goods. They must be unopened and unused, in their original packaging and in their original condition. The full value of the goods will then be refunded, less the original delivery charges.
All returns must be sent back via Royal Mail Signed For so receipt can be tracked. Please email [email protected] with your order number before returning any goods.All returns are the responsibility of the customer. Soap-Dodger/Ard As Nails do not accept responsibility for items lost or damaged in transit.Please inspect your order immediately and contact us via email within 48 hours (with images of the product if possible) if the goods you receive are damaged or incorrect so that we can address the problem and notify Royal Mail/Courier. If your delivery is incorrect please send back to us and we will dispatch replacements and refund any return postage costs.
These Terms and Conditions do not affect your statutory rights.In the case of non delivery in the UK please wait for 4 working days from the date of your despatch email in case there are any delivery Issues.
We currently offer postage to a number of countries. Please read through these rules and charges carefully. We always do our best to get the best shipping rates however as some of you may be aware shipping Nail Polish is tricky as this product is flammable and therefore considered a 'Dangerous Good'. Nail Polish can only be sent to the places listed below. Should your Country not appear please contact us with any queries. Non-nail related orders can be shipped Worldwide, please contact us for prices.
Our UK Shipping is offered and banded by weight. Postage starts at £2.85 for a Royal Mail Parcel (non-tracked) which is currently our cheapest option. The weight bands for the UK ONLY are listed below:-
0g - 250g = £2.85 Royal Mail
251g - 3,000g = £5.00 Tracked Courier (3-5 Days)
3,001-30,000g = £12.99 Tracked Courier (3-5 Days)
Maximum 2 Kilos = £11.50 Tracked Courier (5-10 Days)
Europe 1 - (Belgium, France, Germany, Luxembourg, Netherlands)
Maximum 2 Kilos = £11.50 Tracked Courier
Europe 2 - (Austria, Denmark, Switzerland)
Maximum 2 Kilos = £14.00 Tracked Courier
Europe 3 - (Czech Republic, Italy, Slovakia, Spain)
Maximum 2 Kilos = £15.00 Tracked Courier
Europe 4 - (Croatia, Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden)
Maximum 2 Kilos = £20.00
Maximum 2 Kilos = £21.00 (No Nail Polish, Bath and body products only)
Maximum 2 Kilos = £25 (No Nail Polish, Bath and body products only)